Help

Common questions

How do I get a quote?

Use the Book a Visit page and tell us about your yacht and what you need. We'll come back with a price and the next available slot — usually within a day or two.

What areas do you cover?

We're based in Poole Harbour and currently focus on Poole and the wider Solent. If you're further afield, get in touch — we're happy to discuss it.

How does membership work?

Membership is a scheduled care programme rather than one-off visits — see the Membership section on our homepage for what's included at each tier. You can choose a 6- or 12-month term; the longer term carries a lower monthly rate.

Can I cancel or change a booking?

Yes — contact us as early as you can and we'll do our best to accommodate a change. See our Terms & Conditions for our cancellation policy.

Do I need to be aboard for a visit?

No — most visits happen with berth access arranged in advance. We'll confirm exactly what's needed when we schedule your visit.

How do I see my yacht's service history?

Once you have an account, sign in to see your yacht's own service book — every past visit and anything scheduled next.

What payment methods do you accept?

Bank transfer and card payment on request. In-app payment is planned for a future update — see our Terms & Conditions for current payment terms.

Still have a question?

We're happy to talk it through directly.

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